FAQs

  • How to order?
    Place orders directly through our official website or Amazon store. Alternatively, contact customer service to purchase a design package first.
  • Benefits of design packages?
    Lock in pricing, avoid conflicts with local regulations, and the package cost can be deducted from the total product price.
  • $399 Design Package
    Includes full construction documents (CAD files, brand and material selections, optional custom design) and project support.
  • $1,999 Design Package (for custom clients)
    Includes a 60–90 min project consultation, plus full construction documents and support.
  • Inspection services?
    We offer site visits (may incur fees). Custom clients can request factory or video inspections to verify product specs and quality.
  • Do you provide stamped documents?
    No. Clients must work with local licensed architects/engineers to ensure compliance and assume all related responsibilities.
  • Structural calculations?
    Available only to franchisees per the Franchise Agreement. Non-franchise clients may request this service at an extra cost.
  • Tiny Series: Full payment required before production.
  • Custom Products: 50% deposit to start production (non-refundable unless quality issues prevent delivery). Balance due before shipment.
  • Do you ship globally?
    Yes, we deliver worldwide with reliable logistics support.
  • Shipping costs?
    Tiny Series: free shipping (excluding unloading). Custom products: shipping costs provided upon quotation.
  • Is unloading included?
    No. Clients must ensure accessible delivery address. Redelivery fees due to address issues are borne by the client.
  • Unloading responsibility?
    Client must hire qualified and insured unloading teams. Full video recording of unloading required for sign-off.
  • Can I self-install?
    Yes. Products feature quick-install technology—typically installed by two people within an hour.
  • Need lifting assistance?
    Client must hire qualified lifting services with insurance and record the entire installation process.
  • Warranty coverage?
    Main steel structure: 10-year warranty (excludes intentional damage or force majeure). Non-human damage to panels: free materials; customer covers labor.
  • Which terms apply?
    Formal signed contracts and supplementary agreements take precedence where applicable.